Patient Information

Appointments

Appointments for routine problems and follow-ups are available Monday through Friday. We try to see urgent problems and emergencies as soon as possible. We do everything we can to be on time; however, we sometimes encounter unavoidable delays.

When emergencies arise, we do our best to keep patients fully informed if there will be any delays or a need to reschedule an appointment. In the event there is an emergency we ask for your patience in dealing with delays. It is always a good idea to call ahead of a scheduled appointment in case there is a delay and we have been unable to contact you.

Practice Hours

The office is open Monday - Friday
8:00 A.M. - 5:00 P.M.

Phones are answered 24 hours a day.

 

Prescription Refills

Prescriptions are refilled during normal office hours only. Please try to call before you run out of your medication. Call your pharmacy first. They will contact us to obtain authorization for a refill. Prescriptions will not be refilled by the doctor on call after hours or on weekends.

Medical Records

To obtain copies of your medical records we must have a signed release from the patient. This should include the name and address and/or fax number where the records are to be sent. We try to handle these in a timely fashion, but please allow 1-2 business days.

EFFECTIVE JANUARY 1, 2013

As we begin a new year, we would like to remind you that you may have a new deductible that must be met.

All patients that will be having surgery will be expected to pay any unmet deductible and co-insurance charges, or charges not covered by the insurance company, prior to their surgery date.

Thank you for your cooperation in this matter. If you are not sure of your benefits please call your insurance company.

 

Forms

Dr. Vanderpool’s Forms
Dr. Westmoreland Forms
Dr. Arnold’s Forms

Discharge Instructions

Bariatric Surgery?
What is General Surgery?